Shipping & Returns
Shipping Policy
Processing Time:
Orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.
Shipping Methods:
We offer standard and expedited shipping options. Delivery times vary based on your location and the shipping method selected at checkout.
Shipping Rates:
Shipping costs are calculated at checkout based on the delivery method and order weight. Free shipping is available on orders over $30.
Delivery Areas:
We currently ship to throughout the United States of America. If you are outside these areas, please contact us for more information.
Tracking Your Order:
Once your order has shipped, you will receive a tracking number via email to monitor its progress.
Issues with Delivery:
If your order does not arrive within the estimated delivery time, please contact us at delivery@moonlightgarden.co
Thank you for shopping with us!
Return & Exchange Policy
Returns:
We accept returns within 30 days of your purchase. Items must be in their original condition, unworn, and with all tags attached.
Exchanges:
If you would like to exchange an item for a different size or color, please return the original item and place a new order.
How to Initiate a Return or Exchange:
-
Contact us at return@moonlightgarden.shop to request a return authorization.
-
Pack the item securely and include your order number.
-
Ship the item to the address provided in the return authorization.
Return Shipping:
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Refunds:
Once your return is received and inspected, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days for a replacement or refund.
Thank you for shopping with us!